PRIVACY NOTICE
Family Tax Relief (“we,” “us”) runs this website, familytaxrelief.com. TRESYN builds and runs the site for us. This notice explains what we collect through the site, how we use it, who receives it and the choices you have. If you have a question, please contact us.
This notice covers this website. If you become our client, the information you give us for your tax work is also protected by the federal rules that govern tax professionals.
WHAT WE COLLECT
When you send our Consultation Request form: your first name and email address, the subject and description you write, and, if you give them, your last name, phone number and the tax service you choose. We also record the date, time and page your request came from.
When you visit any page: like most websites, ours records basic technical details, such as your internet (IP) address, your browser and device type, and the pages you open and when. Google Analytics also collects information about how visitors use the site (see Cookies and Google Analytics).
To stop spam: the form keeps a coded version of your IP address with the times you used the form. It also keeps a copy of any message it blocks as spam, with the IP address it came from. Its technical log can also note the IP address of a request it turns away, or of one that contains a web link, along with the link.
Please don’t put Social Security numbers, bank or card numbers, or other account numbers in the form. We’ll ask for what we need when we talk.
HOW WE USE IT
We use what you send to reply to you, to understand your tax situation and to provide any services you ask us for. When you send the form, we email you a confirmation with a reference number.
We use the technical details to keep the site working, to block spam and abuse, and to see which pages help visitors so we can improve the site.
Sending the form doesn’t sign you up for any mailing list.
WHO RECEIVES IT
- Family Tax Relief. Your request comes to our office by email.
- TRESYN, the company that builds and runs this website for us. TRESYN receives a full copy of each request by email to make sure the form is working. Those copies go to TRESYN’s business mailbox and are not yet deleted on a schedule.
- Hostinger, our website and email host. Its servers hold the site and carry the form’s messages and our email.
- Google, which runs Google Analytics and hosts TRESYN’s email, so TRESYN’s copy of each request is kept on Google’s servers. Google Analytics does not receive what you type into the form.
- Professionals who work with us on your matter, such as an attorney, when your matter calls for it.
- Government agencies, such as the IRS or the California Franchise Tax Board, when you ask us to act for you.
- Others when the law requires it, for example to answer a court order.
- A new owner, if Family Tax Relief is ever sold or merged.
These companies may store information in the United States or in other countries.
Apart from the confirmation it emails you, the form sends your request only to those listed above.
COOKIES AND GOOGLE ANALYTICS
Cookies are small files a website asks your browser to keep.
Google Analytics. We use Google Analytics to count visits and see which pages people use, roughly where visitors are (city or region), what devices and browsers they use, how they found the site, and when someone taps or clicks our phone number or sends the form. It sets cookies that can last up to two years. We use it only to understand how the site is used, and it doesn’t receive what you type into the form. Google may collect information about your activity over time and across different websites when you use our site, and it handles that information under its own policies. See how Google uses information from sites that use its services.
The form’s security cookie. The contact page sets one temporary cookie that the form needs to block forged submissions. It isn’t used for tracking.
Apart from Google Analytics, we don’t use any tracking: no advertising cookies and no ad or social media pixels. Our links to Google Maps, Facebook and LinkedIn are ordinary links, and those sites have their own privacy policies.
Turning cookies off. You can block or delete cookies in your browser settings. If you block all cookies, the form may not send, so please call us instead. To block only Google Analytics, use Google’s opt-out add-on; the rest of the site works the same. Our site doesn’t change how it works when your browser sends a Do Not Track signal.
HOW LONG WE KEEP IT
- Your request: we keep it as long as we need it to answer you and for our business records. If you become our client, we keep your records as long as tax law and professional rules require.
- TRESYN’s copy: kept in the Gmail account that receives it; not yet deleted on a schedule.
- The form’s spam protection and technical logs on our web server, including messages blocked as spam: not yet deleted on a schedule.
- Google Analytics: Google deletes detailed records of visits that are more than 14 months old, in a monthly clean-up. Its summary reports don’t identify you.
- Our host’s own server logs: kept under Hostinger’s policies.
Backup copies kept by our service providers are removed on their own schedules.
HOW WE PROTECT IT
The site uses an encrypted (https) connection, and the form passes your request to our mail server over an encrypted connection too. The form asks only for what we need to reply.
Still, no website or email system is completely secure, and we can’t promise that information sent online will never be seen by others. That’s why we ask you not to send account or Social Security numbers through the form.
Our spam filter can block a real message by mistake. If our confirmation email doesn’t reach you within a few minutes, please check your spam folder or call us at (888) 424-2811.
YOUR CHOICES
You can ask us to show you, correct or delete the information you sent through this website. Email support@familytaxrelief.com or call (888) 424-2811. We may need to confirm who you are first. When we delete your request, we’ll also have TRESYN delete its copy. If you are our client, tax law or professional rules may require us to keep some records, and we’ll tell you if so.
You can also block Google Analytics, as described under Cookies and Google Analytics.
CALIFORNIA RESIDENTS
California residents may ask us, once a year and free of charge, whether we shared their personal information with other companies for those companies’ own marketing in the past year, and if so, with whom. Email us with “California privacy request” in the subject line.
CHILDREN
This website is meant for adults. We don’t knowingly collect information through it from children under 13. If you think a child has sent us information through the site, please contact us and we’ll delete it.
CHANGES TO THIS NOTICE
When we change this notice, we’ll post the new version here and update the date at the top. If a change would let us use information you’ve already sent us in a new way, we’ll ask you first.
CONTACT US
For questions about this notice, or a request about your information:
